These Terms and Conditions represent a contract between The Cleaning Experts (“Contractor”) and the Client.
The Client agrees that by engaging the Contractor for work, including verbally placing an order for services when meeting, by telephone, email, website, or any other communication medium, this constitutes the Client’s acceptance of these Terms and Conditions.
Unless otherwise agreed in writing by the Contractor, these Terms and Conditions shall prevail over any other Terms of Business or Purchase Conditions put forward by the Client.
No variation or alteration of these Terms and Conditions shall be valid unless approved in writing by the Contractor.
The Contractor retains data from customers in the form of names and relevant contact details. This information is solely for the Contractor’s use for purposes such as administration and service management.
If the Client discovers any issues with a service provided, the Client must notify the Contractor within 48 hours for a re-do of the service. If the Client fails to contact the Contractor within this time, the Client agrees to pay all service fees and may need to wait until the next scheduled visit.
Please note that for window cleaning services using the Reach & Wash system, drip marks called ‘spotting’ may appear after the windows dry. It is essential that the Contractor is notified within 48 hours if spotting occurs, so the windows in question can be re-cleaned. Velux/skylights are not covered under this guarantee.
The Contractor will provide a professional cleaning service or other specified services to the Client at an agreed cost.
The Contractor and its operatives will remain courteous and professional at all times. If any operative fails to adhere to the code of conduct, this should be reported immediately to the Contractor, who will investigate and keep the Client informed of the outcome.
The Client is required to set up payment via GoCardless or Stripe before the first service date. If the Client fails to set up payment before the first scheduled date, the service will not take place. Payment is automatically debited after each service is completed.
If payment fails or is not collected, the Contractor reserves the right to suspend service. If payment is not received within 30 days, the Contractor may contact a collection agency, and the Client will be liable for all associated charges, including collection and court fees.
Any deposits taken before work commences are strictly non-refundable.
All quotations are based on agreed cleaning frequencies. The service will continue indefinitely until cancelled by either the Client or the Contractor. For regular window cleaning, a minimum of 3 cleans is required before cancellation can be requested.
Scheduled service visits may occur slightly earlier or later than the agreed frequency due to demands, holidays, or equipment issues.
No additional reminder is given for gutter, conservatory, or fascia & soffit cleaning, as these will typically occur approximately 48 weeks after the previous clean.
If the Client wishes to cancel a regular cleaning agreement, they must provide at least 7 days’ notice via email before the next scheduled visit.
If the Client cancels on the day of service or turns away the team at the door, a 50% cancellation fee will be applied to cover staff wages.
If the Client books with us for a once off clean and doesn’t give us at least 48 hours notice before cancelling then a 50% cancellation fee will be applied.
Due to high demand, postponing services may result in the Client waiting until the next scheduled visit. Excessive postponements may result in service cancellation or additional charges.
Weather conditions will not be accepted as a reason to postpone a scheduled service.
Service may be postponed due to weather or other factors such as Yellow, Orange, or Red weather alerts. The Contractor will notify the Client of any changes to the schedule.
The Client does not need to be present during service. However, the Client must provide access to all areas to be cleaned. If access is restricted, only accessible areas will be cleaned, and the Contractor may not return until the next scheduled visit.
The Contractor is not liable for moving heavy or awkward obstacles.
The Contractor is not liable for damage caused by decorative or structural defects, including but not limited to, decorative bars, rotting frames, flaking paint, or cracked windows.
The Contractor prioritizes health and safety and will not undertake work deemed unsafe. Conditions such as overgrown plants, hazardous surfaces, or dangerous work environments must be addressed before work can proceed.
All quotes and estimates are valid for 30 days. Refunds are not provided; however, any unsatisfactory work will be rectified free of charge if reported within 24 hours.
The Contractor reserves the right to change prices or terms and conditions, with notice provided to the Client.
Signed By:
David Fitzmaurice