If the Client wishes to cancel a regular cleaning agreement, they must provide at least 7 days’ notice via email or WhatsApp before the next scheduled visit.
If the Client cancels on the day of service or turns away the team at the door, a 50% cancellation fee will be applied to cover staff wages.
If the Client books with us for a once off clean and doesn’t give us at least 48 hours notice before cancelling then a 50% cancellation fee will be applied.
Due to high demand, postponing services may result in the Client waiting until the next scheduled visit. Excessive postponements may result in service cancellation or additional charges.
Weather conditions will not be accepted as a reason to postpone a scheduled service.
Service may be postponed due to weather or other factors such as Yellow, Orange, or Red weather alerts. The Contractor will notify the Client of any changes to the schedule.